We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.  

The following items are final sale and cannot be returned:

• Items purchased with a discount code of 30% off or more

• Items that are marked “Final Sale” on the website

• Hats

• Jewelry

• Swimwear

• Hair Accessories 

• Bodysuits + Bralettes + Intimates

• Belts

All return requests must be made within 30 days of the order being placed. After the return has been approved, please make sure it is delivered back to Riffraff or brought to our store within 14 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed.

HOW IT WORKS: To start a return, log into your account. Here, you select the order that you are returning an item from. Next, select "request return." Select the items to return and the reason why. If you'd like to exchange please put that and the size you'd like to exchange for in the "NOTES" section. Finally, select "request return." 

• Once your return is approved, you will receive an email with a link to download a return label. Once your return is received, store credit will be emailed to you. The amount of store credit emailed to you includes a deduction for the cost of the return label. Riffraff does not cover the cost of shipping a return. 
• If you're local, you can return your item to our storefront at 19 S. Block Ave. Fayetteville, AR 72701 to avoid the return shipping fee. 

EXCHANGES:  We also offer exchanges on most items that are not final sale. If you'd like to exchange, please follow the directions above and in the "NOTES" section, please state that you'd like to exchange and for what size. Please note that if you are exchanging for an item that is currently on preorder, the exchange order will follow the preorder timeline and may not ship for up to 12 business days. 

DAMAGED ITEMS: If you receive a damaged/defective item, please email orders@shopriffraff.com within 3 days of delivery. Please include a picture of the damage and your order number. 

LOST PACKAGES: Riffraff is not liable for packages that are lost or stolen. Please email us at orders@shopriffraff.com if you believe your package was lost or stolen.

SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing orders@shopriffraff.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.

PRICE ADJUSTMENTS: Should an item on the site be added to our “Sale” category after you have purchased, please contact us at orders@shopriffraff.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing the order.

RETURNING IN STORE PURCHASES: If you make a purchase in store, and need to return it by shipping it please email orders@shopriffraff.com for instructions on how to complete the return. We require that all tags from the store are attached and the receipt is returned with the package.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT ORDERS@SHOPRIFFRAFF.COM! THANK YOU!