We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.
The following items are final sale and cannot be returned:
- Items purchased with a discount code of 30% off or more
- Items that are marked down and on “SALE” on the website
- Jewelry + other accessories
- Bodysuits, bralettes + intimates
All return requests must be made within 30 days of the order being placed. After the return has been approved, please make sure it is delivered back to Riffraff or brought to our store within 14 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at the customer's expense. Once a return is delivered to Riffraff HQ, please allow 5 business days for it to be processed.
HOW IT WORKS: To start a return, head to our Return Portal. Here, you select the items you'd like to return and the reason for the return. Next, select the way you would like to return the items. You can select "Pre-paid shipping label" or "Bring it to our store in Fayetteville, AR"
- If you select to ship the item back to us, you will receive an email with a link to download a return label. Once your return is received, store credit will be emailed to you. The amount of store credit emailed to you includes a deduction for the cost of the return label. Riffraff does not cover the cost of shipping a return.
- If you have selected to bring the item into the store, please return it within 14 days to 19 S. Block Ave. Fayetteville, AR 72701
SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
RETURNING IN STORE PURCHASES: If you make a purchase in store, and need to return it by shipping it please email firstname.lastname@example.org for instructions on how to complete the return. We require that all tags from the store are attached and the receipt is returned with the package.
Didn’t answer all of your questions? Shoot us an email at email@example.com with any questions you have.