We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.  

The following items are final sale and cannot be returned:

• Items purchased with a discount code of 30% off or more
• Items that are marked down and on “SALE” on the website
• Hats
• Jewelry + other accessories 
• Bodysuits, bralettes + intimates
• Swimwear

All return requests must be made within 30 days of the order being placed. After the return has been approved, please make sure it is delivered back to Riffraff or brought to our store within 14 days. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at the customer's expense. Once a return is delivered to Riffraff HQ, please allow 5 business days for it to be processed. Please note that Riffraff is not responsible for return shipping for returns or exchanges. 

HOW IT WORKS: To start a return, log into your account. Here, you select the order that you are returning an item from. Next, select "request return." Select the items to return and the reason why. If you'd like to exchange please put that and the size you'd like to exchange for in the "NOTES" section. Finally, select "request return." 

• Once your return is approved, you will receive an email with a link to download a return label. Once your return is received, store credit will be emailed to you. The amount of store credit emailed to you includes a deduction for the cost of the return label. Riffraff does not cover the cost of shipping a return. 
• If you're local, you can return your item to our storefront at 19 S. Block Ave. Fayetteville, AR 72701 to avoid the return shipping fee. 

EXCHANGES:  We also offer exchanges on most items that are not final sale. If you'd like to exchange, please follow the directions above and in the "NOTES" section, please state that you'd like to exchange and for what size. Please note that if you are exchanging for an item that is currently on preorder, the exchange order will follow the preorder timeline and may not ship for up to 12 business days. You will be sent an invoice to pay the shipping fee for the return of the item you are exchanging. Riffraff does not cover the cost of return shipping for exchanges.

SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

RETURNING IN STORE PURCHASES: If you make a purchase in store, and need to return it by shipping it please email hello@shopriffraff.com for instructions on how to complete the return. We require that all tags from the store are attached and the receipt is returned with the package.

Didn’t answer all of your questions? Shoot us an email at orders@shopriffraff.com with any questions you have.