All items must be returned to us in the condition they were received in. We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.
The following items are final sale and cannot be returned:
- Items purchased with a discount code/temporary sale of 30% off or more
- Sale Items
- Hair Accessories
- Bodysuits + Bralettes + Intimates
All items must be delivered back to Riffraff HQ within 30 days of being delivered to you. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases.
The return shipping is the responsibility of the customer. We do not provide return labels. Please send returns to:
If you live in Northwest Arkansas, feel free to bring your return to our storefront, located on the Fayetteville Square. Online returns can only be processed Monday- Saturday in the store.
Once the return is received, please allow 5 business days for processing. You will receive an e-gift card via email. This can be used online or in our Fayetteville, AR storefront.
DAMAGED ITEMS: If you receive a damaged/defective item, please email email@example.com within 5 days of delivery. Please include a picture of the damage and your order number.
LOST PACKAGES: USPS provides insurance up to $100 on Priority Mail packages. We recommend upgrading to $8 Priority shipping at check out. Riffraff is not liable for USPS First Class Mail packages that are lost or stolen and will not offer a refund. Please email firstname.lastname@example.org for assistance in filing an insurance claim on USPS.gov.
EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.
HOLIDAY RETURN POLICY: Orders placed from November 29-December 24 can be returned for store credit until January 31, 2020.
ADDITIONAL RETURN DETAILS:
- Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
- After the item has been worn, it’s yours for good! Riffraff is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and YOU, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.
We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing email@example.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.
Should an item on the site be added to our “Sale” category after you have purchased, please contact us at firstname.lastname@example.org within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.
RETURNING IN STORE PURCHASES
If you make a purchase in store, then need to return it by shipping it please be sure to include the store receipt. Items returned from the store that do not have the tags attached will not be accepted.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT HELLO@SHOPRIFFRAFF.COM! THANK YOU!