Welcome to Riffraff’s shipping guide! We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!
Oh, and did we mention all domestic orders receive FREE shipping through UPS Surepost? Oh, ship!
When will my order ship?
All orders will be processed within 1-4 business days if standard shipping is selected (UPS Surepost). Our friends at UPS pick up our shipments at the end of each business day. Once the package is on the truck, there is a 5-7 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 7 days as UPS does not deliver on Saturdays, Sundays or holidays.
*Please note that Riffraff also does not ship on Saturdays, Sundays or holidays.
*While we will do all we can to ensure your order is delivered on time, Riffraff cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
What if I need my order sooner than this?
Not a problem! You can upgrade your shipping to UPS Ground or UPS 2nd Day Air for an additional fee. Both shipping options take 1 business day to process once the order is placed. However, if you place an express order before 12 PM (noon) CT, we will process and ship the order that same day.
*NOTE: All express orders placed on Friday, Saturday or Sunday will be processed on Monday.
UPS Ground: We always recommend upgrading to ground, as this is our preferred shipping method. Once you receive our processing email, expect your package to arrive within 2-5 business days.
UPS 2nd Day Air: This is our fastest and most efficient shipping method. Once you receive our processing email, your package will arrive in 2 business days.
*Please note again that UPS does not deliver on Saturdays, Sundays or holidays.
Do we offer overnight shipping?
Not at this time. If you need an item quickly, we recommend ground or 2nd day air express!
Where does ShopRiffraff ship to?
We don’t discriminate against closets. Riffraff ships to anyone and everyone! This includes Canada and international addresses.
- We offer FREE domestic shipping.
- We offer international shipping for the standard USPS rates.
*NOTE: Riffraff has no control over how long international orders will take to make it through the customs process.
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a UPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at ups.com or usps.com.
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, Riffraff is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to email@example.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.
What happens if my package is refused or sent back to the sender?
If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Riffraff. If a package is returned due to an insufficient shipping address, the customer is responsible for the original shipping charges, as well as the cost USPS charges Riffraff for having to return a package. This amount must be paid before items are re-shipped to the customer. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to Riffraff before your order goes through the returns process for store credit. Note: The USPS fee will still be subtracted from the store credit.
What happens if my package is never delivered or stolen?
Thankfully all of Riffraff’s packages are fully insured through UPS Capital! Please contact firstname.lastname@example.org if your package is lost or stolen, and our Logistics Supervisor will be happy to assist you in filing an insurance claim.
Didn’t answer all of your questions? Give us a call at (479) 799-5763 (Monday – Thursday 9 am – 5 pm CT and Friday 9 am - 1 pm CT) or email email@example.com for further information regarding shipping.