***new policy effective May 22nd, 2017***
We know that not every purchase will fit & returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, you can proceed with your return by completing the return form and including it with your package. For in store purchases, please include original receipt. If you have any questions, please contact us via email at email@example.com.
We’re flexible! Whether you bought your item online or in store, you can ship the return to us or bring it into our Fayetteville storefront. See more info below:
Shipped returns postmarked within 7 days of date received* or date purchased** will be eligible for a refund on the original method of payment or store credit.
Shipped returns postmarked within 8-21 days of date received* or date purchased** are eligible for store credit only.
Once delivered to our headquarters, returns will be processed within 5 business days.
In Store returns made within 7 days of date received* or date purchased** are eligible for refunds. Refunds can only be processed in our headquarters. Refunds will be processed within 1-3 business days.
In Store returns made in 8-21 days from date received* or date purchased** are eligible for store credit only.
After 21 days, we are unable to accept returns on any purchases (online or in store).
*this is in reference to orders placed online - we will go off of the delivery date shown in the USPS tracking information
**this is in reference to in store purchases - we will go off of the date printed on the receipt
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant and perfume free
Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
The following items are FINAL SALE:
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
Damaged/Defective Items or Incorrect Orders:
Holiday Return Policy:
***If more than $800 of returns are made within a calendar year, all returns moving forward will be deducted 20% for a restocking/shipping/handling fee. We do our best to help you decide on the size you need before order by providing a measurement chart in the product description of each item. Before ordering multiple sizes of one item, please ask us so we can try and help you with the fit. You can always reach out to us before ordering with any questions you may have.